Refund and Return Policy
Refund and Return Policy
Last Updated: 01.01.2025
Effective for: Imageicon Presentations India Pvt. Ltd.
Website: https://shop.imageicon.in
1. Overview
At Imageicon Presentations India Pvt. Ltd., we are committed to providing high-quality, reliable, and technically advanced products for commercial and residential applications. Every item we supply is carefully tested and inspected before dispatch to ensure it meets our performance and quality standards.
As our products are technical in nature and often customized for specific requirements, we follow a strict No Refund Policy once an order is confirmed and shipped.
2. Eligibility for Return or Replacement
While refunds are not permitted, we do accept product evaluations in the event of a confirmed manufacturing defect.
If you believe your product has a manufacturing issue, please notify us within 7 days of delivery by contacting our support team at: india@imageicon.in
+91 93610 12000
After verification by our technical team:
- Products confirmed to have a manufacturing defect will be repaired or replaced as per warranty terms.
- Replacement will depend on stock availability. If the same model is unavailable, an equivalent product will be offered. will depend on stock availability. If the same model is unavailable, an equivalent product will be offered. will depend on stock availability. If the same model is unavailable, an equivalent product will be offered. will depend on stock availability. If the same model is unavailable, an equivalent product will be offered. will depend on stock availability. If the same model is unavailable, an equivalent product will be offered.
3. Conditions Not Covered
The following conditions do not qualify for return, replacement, or refund:
- Incorrect product selection or change of mind.
- Damage due to mishandling, improper installation, or electrical issues.
- Wear and tear or damage caused by external environmental factors.
- Delays due to third-party logistics, site conditions, or installation constraints.
All returns, when requested for inspection, must include:
- Original packaging and accessories.
- Valid proof of purchase and invoice.
4. No Refund Policy
All purchases made on shop.imageicon.in are final.
We do not issue refunds for:
- Orders once shipped, delivered, or installed.
- Customized, project-based, or specially configured products.
- Cases where customer expectations differ from the technical specifications clearly mentioned on our website or quotation.from the technical specifications clearly mentioned on our website or quotation.from the technical specifications clearly mentioned on our website or quotation.from the technical specifications clearly mentioned on our website or quotation.from the technical specifications clearly mentioned on our website or quotation.
5. Warranty & After-Sales Service
All Imageicon products are covered under manufacturer warranty applicable to the product category.
Warranty covers only manufacturing defects and excludes:
- Physical damage, electrical faults, or product misuse.
- Unauthorized repair or modification. or modification. or modification. or modification. or modification.
For service requests and warranty assistance, please contact:
india@imageicon.in
+91 93610 12000
6. Contact Us
If you have any questions about this Refund and Return Policy, please contact us at:
Imageicon Presentations India Pvt. Ltd.
india@imageicon.in
+91 93610 12000
https://shop.imageicon.in
